New Aviation Passenger Charter to Make Consumer Rights Clear

New aviation charter


A new Aviation Passenger Charter has been announced by the UK Government in an effort to improve consumer awareness of travel rights.

With passengers expected to face continued travel disruption this summer, the charter is intended to help passengers with issues such as flight delays and cancellations.

The charter will act as a ‘one-stop shop’ to help air travellers understand the legal protections and rights that apply from when a booking is made, to travelling to and through the airport, during the flight and returning to the UK.

It also details what travellers can reasonably expect from airlines, travel agents, tour operators and airports, and what to do if there are problems. This includes advice on what to do if flights are cancelled or delayed, or if baggage goes missing, as well as guidance on how to complain if passengers feel they have been treated unfairly.

The charter has been developed by the Government in partnership with travel industry, consumer and disability groups and follows last month’s publication of the Government’s 22-point plan to help the industry minimise disruption at airports.


Gill Laing is a qualified Legal Researcher & Analyst with niche specialisms in Law, Tax, Human Resources, Immigration & Employment Law.

Gill is a Multiple Business Owner and the Managing Director of Prof Services - a Marketing Agency for the Professional Services Sector.

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